How to make a Complaint
Eurocell Home is committed to providing products and services of the highest standard. Installing new windows, doors or a garden room are major improvement projects and despite our best efforts sometimes things can go wrong. If you have a concern or are dissatisfied in any way, then we will do our best to help resolve the situation in a fair and transparent way. Eurocell will investigate all complaints competently, diligently and impartially, obtaining additional information when necessary. Your complaint will be assessed fairly, considering all relevant factors and in accordance with guidance issued by the government approved organisation, FENSA.
In the first instance please contact our Eurocell Home Team using your preferred method from the options below:
To help us investigate your complaint we will need the following information:
- Your name, address and order number
- Details of how we should contact you and anyone else who can speak on your behalf
- A clear description of your complaint
- Details of what you would like us to do to resolve your complaint
- Copies of relevant supporting information
Our commitment to you:
We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us. We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision. If you are dissatisfied with the outcome then you may request that the case is reviewed by a senior representative within the Eurocell Home Team.
Eurocell Building Plastics Limited (Company No 03071407) trading as Eurocell Home acts as a credit broker and not the lender. Eurocell Building Plastics Limited trading as Eurocell Home only offers financial products from Barclays Partner Finance. Barclays Partner Finance acts as the lender. Eurocell Home may receive commission from Barclays Partner Finance, which is a fixed percentage of the loan amount, for more information speak to a member of the Eurocell Home team. Barclays Partner Finance is a trading name of Clydesdale Financial Services Limited, a member of the Barclays group. Clydesdale Financial Services Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number 311753). Registered in England. Registered No 2901725. Registered office: 1 Churchill Place, London, E14 5HP