Eurocell Home is committed to providing products and services of the highest standard. Installing new windows, doors or a garden room are major improvement projects and despite our best efforts sometimes things can go wrong. If you have a concern or are dissatisfied in any way, then we will do our best to help resolve the situation in a fair and transparent way. Eurocell will investigate all complaints competently, diligently and impartially, obtaining additional information when necessary. Your complaint will be assessed fairly, considering all relevant factors and in accordance with guidance issued by the government approved organisation, FENSA.
In the first instance please contact our Eurocell Home Team using your preferred method from the options below:
Eurocell Home Team
Eurocell Home
Gateway Building
Penny Emma Way
Sutton-in-Ashfield
NG17 5FA
Eurocell Home Team office hours are 8.30am to 5.00pm Monday to Friday.
To help us investigate your complaint we will need the following information:
Our commitment to you:
We’ll thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us. We may not always provide the answer you are looking for, but we’ll make sure we offer a clear explanation for our decision. If you are dissatisfied with the outcome then you may request that the case is reviewed by a senior representative within the Eurocell Home Team.
