How to make a Complaint
Eurocell Home is committed to providing products and services of the highest standard. Installing new windows, doors or a garden room are major improvement projects and despite our best efforts sometimes things can go wrong. If you have a concern or are dissatisfied in any way, then we will do our best to help resolve the situation in a fair and transparent way. Eurocell will investigate all complaints competently, diligently and impartially, obtaining additional information when necessary. Your complaint will be assessed fairly, considering all relevant factors and in accordance with guidance issued by the government approved organisation, FENSA.
In the first instance please contact our Eurocell Home Team using your preferred method from the options below: